Help desk software, remote control pc, remote access, remote desktop

Apply for a free One Month Trial of Remote-Assist

"Using Remote Assist saves us and our clients valuable time, and time is money."

"Simple, easy to use and reliable"

"...we are now using it almost all the time!"

"Remote-Assist is a very useful and powerful tool when supporting our clients, especially those overseas..."

"The simplicity of installation and ease of use makes Remote-assist a great tool for our business."

"A valuable resource in enabling us to support the software we have sold without having to leave the office..."

"Much more efficient than driving to a clients site..."

Take full control of a remote PC.
NO installation needed on client PC.
NO need to know IP addresses.
NO firewall changes needed in most environments*.
Observe the screen of the remote PC.
Copy files to and from the remote PC.
Work on up to 4 remote PC's at the same time.
For $20.00 +GST per month connect to as many remote PCs as you want.

Apply for a one month free trial »

How does Remote-Assist work?

Remote-Assist "How it works" diagram

On the Support PC you download and run Remote-Control, enter your account number and admin password and click the 'Connect' button. This connects the support PC to one the Remote-Assist Secure Access Servers.

The Client PC user goes here and enters your account number and client password and clicks the 'Download' button. They save and run Remote-Assist Express which polls the Remote-Assist Secure Access Servers until it finds the one the support PC is connected to.

An encrypted connection is established between the support PC and the remote PC via the Secure Access Server which act as a "Common meeting point".

A window should appear on the support PC prompting the user to accept a connection from the remote PC - The support PC then has full control of the remote PC.

If you have any other questions please contact us by or phone 0800 OFFSITE (0800-6337483).

* Both PC's need to be able to route traffic directly to the Remote Access Servers to function correctly. Any restriction to outbound traffic may prevent the Remote-Assist software from functioning.

New Zealand Based Help Desk & Remote Control Software

Apply for a one month free trial »